Shipping & Returning
Your Auria kit should arrive within 5 business days of placing your order. If you have not received your kit 10 days after ordering, please check the tracking number or call customer service at 833-MY-AURIA
If you did not receive a return mailer, or if your return does not have a prepaid shipping label on it, please contact customer service at [email protected] or 833-MY-AURIA
There will be a prelabeled shipping mailer included in your Auria kit. After you collect your tear sample, place the sample tube in the sample bag, and place the sample bag, lab form and ice pack inside the thermal mailer, and seal the mailer. Do not remove internal cushion of the thermal mailer. Drop the mailer off at the shipping carrier listed on your return label.
Due to the need to get the sample back to the lab within a certain time frame to ensure sample viability, please ship on Monday, Tuesday, Wednesday, or Saturday. We suggest taking your return package to a FedEx store instead of a drop box to ensure your sample is returned on time. Make sure you drop your package off before the last shipment goes out for that day.
Once we receive your sample, you will receive an email letting you know we have it and will begin processing it. Alternatively, you can check the tracking number on the return mailer.
If the CLIA lab has to reject your sample, Auria customer service will notify you using the email address used to set up your account.
Auria offers free ground shipping to receive your kit. If you want your kit faster, please contact customer service. We only offer one shipping speed for returning your samples. Due to this restriction, please adhere to the list of shipping days available (Monday, Tuesday, Wednesday, or Saturday)
If your order has not shipped, you are eligible for a 100% refund.
If your order has shipped, we are unable to cancel your order or issue a refund.