Your Auria kit should arrive within 5 business days of placing your order. If you have not received your kit 10 days after ordering, please check the tracking number or call customer service at 833-MY-AURIA.
After removing the sleeve, if your box does not have a prepaid shipping label on the bottom, please contact customer service at [email protected] or 833-MY-AURIA
You Auria kit has a return shipping label on the bottom of the box. After you collect your tear sample, place the sample tube in the return pouch, and place the pouch and lab form inside the box. Remove the adhesive strip to seal the return box. Drop the box off at the shipping carrier listed on your return label.
Due to the need to get the sample back to the lab within a certain time frame to ensure sample viability, please ship on Monday, Tuesday, Wednesday, or Saturday. We suggest taking your return package to a FedEx store instead of a drop box to ensure your sample is returned on time. Make sure you drop your package off before the last shipment goes out for that day.
Once we receive your sample, you will receive an email letting you know we have it and will begin processing it. Alternatively, you can check in your dashboard under the orders tab or by the tracking number on the return label.
If the CLIA lab has to reject your sample, Auria customer service will notify you using the email address used to set up your account.
Auria offers free ground shipping to receive your kit. If you want your kit faster, please contact customer service at [email protected] or call 833-MY-AURIA.
If your order has not shipped, you are eligible for a 100% refund.
If your order has shipped, we are unable to cancel your order or issue a refund.