Ordering, Shipping, & Returning

Yes, you can! Simply purchase Auria through our site and enter the gift recipients mailing address, and we’ll ship the kit straight to them. Once they receive their kit, they can go to the Auria website, set up their account, and activate their kit.

Yes! At the time of purchase, you'll be given the option to select the quantity of kits desired. However, if you're needing to ship kits to multiple addresses you will need to place separate orders for each address.

For bulk orders, contact us at [email protected] or call 833-MY-AURIA.

All sales are final and cannot be cancelled. If there are any issues with quality or your kit has damaged parts, please get in touch with us and we'll be happy to assist you. You can reach out to 888-200-1228.

Yes, most FSA’s and HSA’s allow for purchase of at home laboratory tests, but please check with your benefits department to be sure. To receive your "super bill" or EOB for HSA/FSA reimbursement, please contact customer service at [email protected] or 833-692-8742. At this time, the cost of Auria is not covered by insurance.

Yes, your kit does expire. Your expiration date is found on the label on the bottom of your Auria box. Any samples that are delivered to the lab after the expiration date will not be processed, and we are unable to provide a replacement kit.

Plan to return your sample on the same day as collection. We can not receive samples back at the lab on Sundays and Shipping Holidays. 

Your Auria kit should arrive within 5 business days of placing your order. If you have not received your kit 10 days after ordering, please check the tracking number and call or text customer service at 888-200-1228.

After removing the sleeve, if your box does not have a prepaid shipping label on the bottom, please contact customer service at 888-200-1228.

You Auria kit has a return shipping label on the bottom of the box. After you collect your tear sample, place the sample tube in the return pouch, and place the pouch and lab form inside the box. Remove the adhesive strip to seal the return box. Drop the box off at the shipping carrier listed on your return label.

Once we receive your sample, you will receive an email and/or text notification letting you know we have it and will begin processing it. Alternatively, you can go to https://my.auria.care/track and type in your kit ID. 

If the CLIA lab has to reject your sample, customer service will notify you of the rejection and why your kit was rejected using the email address used to set up your account.  You will also automatically receive a replacement kit. 

In your dashboard, my.auria.care/dashboard/login, you will see the image below:

If you have any questions contact, 888-200-1228. 

Auria offers free ground shipping to receive your kit. If you want your kit faster, please contact customer service at [email protected] or call 833-MY-AURIA.

If your order has not shipped, you are eligible for a 100% refund. 

If your order has shipped, we are unable to cancel your order or issue a refund.