Testing Process

We added an EXTRA strip in your Auria kit in case you drop the first one during collection. We do not want you to reuse a strip once it has come in contact with another surface. Please note you only need to use ONE strip in your sample. We will have to reject your sample if it has 2 strips in it.

Plan to return your sample on the same day as collection. We can not receive samples back at the lab on Sundays and Shipping Holidays. 

Once we receive your sample, you will receive an email and/or text notification letting you know we have it and will begin processing it. Alternatively, you can go to https://my.auria.care/track and type in your kit ID. 

If the CLIA lab has to reject your sample, customer service will notify you of the rejection and why your kit was rejected using the email address used to set up your account.  You will also automatically receive a replacement kit. 

In your dashboard, my.auria.care/dashboard/login, you will see the image below:

If you have any questions contact, 888-200-1228. 

Samples may be rejected if:

• A sample is received more than seven days after collection
• The customer is under 30 years of age
• There is no sample strip in the sample tube
• If there’s no sample solution present
• If the sample solution is cloudy or a color other than clear
• If the sample label is not correctly or completely filled out
• If the identifiers on the sample label do not match the customer profile
• The sample is from an expired kit

Once the sample has been received by the lab, your results will be available within 10 business days, the lab is closed on weekends and all major holidays. You’ll receive an email and or text notification when your results are available in your online account.

You Auria kit has a return shipping label on the bottom of the box. After you collect your tear sample, place the sample tube in the return pouch, and place the pouch and lab form inside the box. Remove the adhesive strip to seal the return box. Drop the box off at the shipping carrier listed on your return label.

We recommend you either sit or lie down during sample collection to make sure the sample strip remains in place for the full five minutes of collection time.

It's okay. Don't remove the strip from the tube once you've added it.

The Auria kit includes:

• Instruction booklet with step-by-step instructions for sample collection and return.
• Lab form with Activation Code to return with your sample
• Tear sample collection supplies (sample strip, tube, solution, sample label, return pouch, & extra sample strip)
• Your kit box will be reused to return your sample (prepaid label on the bottom, seal with adhesive tape on flap)

The sample strip is a thin piece of filter paper that is commonly used to test for dry eye. Typically, once the strip begins to get wet, the slight irritation goes away.

In a survey conducted with over 400 individuals, the average reported pain scored after using the sample strip was 1.4 out of 10; with 0 being no pain/discomfort and 10 being intense pain/discomfort.

Please select this link for the instructional video.

The strip will need to go in your lower eyelid. We have found the outside corner to be the most comfortable.

The amount of moisture produced during sample collection differs from person to person. Do not be concerned with the amount of fluid you can or can't see on the sample strip. It's more important that the sample strip has been placed properly and stays in place for 5 minutes.

Tear collection can be done at any time of day. However, we suggest collecting your sample earlier in the day to ensure you have plenty of time to drop off your sample after collection.

If your test strip falls out before the 5 minutes is complete, please wait 30 minutes and repeat the collection using the extra sample strip provided.

No, our studies show make-up and contacts do not affect test results. However, having the sample strip in place may cause your eye to water and could cause make-up to smear.